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Privacy Policy

1. Introduction

Gelli Glamping (“we”, “us”, “our”) is a luxury glamping destination near Llandeilo in Carmarthenshire, situated on the edge of the Brecon Beacons National Park. We offer exclusive safari tents with hot tubs, fire pits, kitchenettes, and stunning hill‑top views. We are fully compliant with UK GDPR regarding how we collect and use your data.

2. Data Controller & Contact Details

Gelli Glamping
Ty Gelli Groes, Trap, Llandeilo, Carmarthenshire SA19 6RE
 07832 120571 ·  gelliglamping@gmail.com
Run by hosts Carys & Rhodri, specialising in adult-only luxury safari tents (Odyn & Y Berllan) with en-suite facilities and private hot tubs.

3. Personal Data We Collect

  • Booking/enquiry forms: name, email, phone, travel dates, number of guests, service preferences, optional photos/requests.

  • Communications: any interactions via phone, email, or website form.

  • Website analytics: anonymised IP, device/browser type, pages visited, session durations—collected only via essential and performance cookies; no advertising or profiling cookies used.

4. How We Use Your Data

We use your information to:

  • Process bookings and enquiries, including specifics like hot-tub or travel details.

  • Send confirmations, invoices, arrival instructions, and follow-up communications.

  • Improve our site and services via anonymised analytics.

  • Retain legal, insurance, VAT, and warranty records.

5. Legal Basis for Processing

  • Contractual necessity: to deliver booked stays or services.

  • Legitimate interests: to run and enhance our business and website.

  • Consent: for any optional marketing communications.

  • Legal obligation: for financial and audit record-keeping.

6. Data Sharing

We do not sell or rent your data. It is only shared with:

  • Service providers (website host, email service, analytics platforms) under GDPR‑compliant agreements.

  • Regulatory, insurance, or emergency bodies, if legally required.

7. Cookies & Tracking

  • Essential cookies: for site functionality and booking forms.

  • Performance cookies: anonymised analytics only (e.g. Google Analytics).
    No advertising, profiling, or third-party third-party tracking cookies are employed.
     

8. Data Retention

  • Booking and enquiry data: stored for up to 7 years for business continuity, legal, and compliance needs.

  • Analytics: anonymised session data deleted after 24 months; aggregated insights retained for ongoing analysis.

9. Your Rights

Under UK GDPR, you may:

  • Access, correct, delete, restrict, or export your personal data.

  • Withdraw consent or object to processing.

  • Lodge a complaint with the ICO.
    Please contact us to exercise any of these rights.

10. Security

We protect your data with SSL encryption, secure UK hosting, access controls, firewalls, and staff training. We follow best-practice standards though no system is infallible.

11. International Transfers

All data is stored and processed within the UK—no overseas transfers occur.

12. Policy Updates

We may occasionally update this policy. Continued use of our site implies acceptance of the current version as noted by the Effective Date above.

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